Refund & Return Policy

Returns & Refunds Policy

At StartoSky, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re here to help.

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🔁 Return Eligibility

• Returns accepted within 14 days of delivery.

• Item(s) must be unused, in original condition, and with original packaging.

• Return must be initiated by contacting us at support@startosky.com before sending any item.

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🚚 Who Pays Return Shipping?

• Return shipping costs are the customer's responsibility, unless the product arrived damaged or incorrect.

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💸 Refunds

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed back to the original payment method within 5–10 business days.

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🔄 Order Cancellation

• Orders can only be cancelled within 12 hours of placing the order.

• Once the order is processed or shipped, cancellation is no longer possible.

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📦 Damaged or Incorrect Products

• If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos or video.

• We’ll offer a replacement or full refund, whichever you prefer.

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⚠️ Non-Returnable Items

• Items marked as final sale, gift cards, or items bought with discounts above 50% are not eligible for return.

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📬 Contact Us

If you have questions or concerns about returns, contact our support team:

📧 Email: support@startosky.com
🌐 Website: www.startosky.com

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🌍 Applicable To:

This policy applies to all orders shipped to the United Kingdom, United States, Canada, Australia, and New Zealand.

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